PRIVACY POLICY

Last Updated: 14 October 2026

1. Introduction

Welcome to Couple Formula.

Couple Formula is a sexual wellness brand operated by Healabls Pharmaceutical Pvt Ltd. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, purchase our products, contact our support team, or use our services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you interact with our website.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Company Information

Brand Name: Couple Formula

Legal Entity: Healabls Pharmaceutical Pvt Ltd

Registered Office Address:
10 & 11, Koppa Village, Hulimangala Post, Jigani Hobli, Anekal Taluk, Bangalore, Karnataka – 560105, India

Email: info@coupleformula.com

WhatsApp: +91 88612 91213

3. Information We Collect

We may collect the following categories of information when you use our website.

A. Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name

• Email address

• Mobile number

• Billing address

• Shipping address

• PIN code and city

• Order details and purchase history

B. Payment Information

Payments may be processed through third-party payment gateways and service providers.

We may receive payment confirmations, transaction references, payment status, and related transaction information necessary to process and manage your order.

We do not ask you to share your UPI PIN, card PIN, CVV, or OTP through customer support messages.

Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy and security practices.

C. Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system

• Pages visited and interactions with our website

• Referral sources

• Cookies and similar tracking technologies

This information helps us maintain website functionality, improve performance, prevent fraud, and understand how visitors use our website.

D. Customer Support Information

If you contact us through email, WhatsApp, contact forms, or other support channels, we may collect your contact details, messages, order number, and information you voluntarily provide to resolve your query.

E. Consultation Information

If online consultation services are offered through our website, information you voluntarily provide for booking or managing a consultation may be collected.

Any sensitive health or consultation information will be handled according to applicable law and the privacy arrangements disclosed for that service.

Please avoid sharing unnecessary sensitive personal information through ordinary email or WhatsApp messages.

4. How We Use Your Information

We may use your information for the following purposes:

• To process, confirm, dispatch, and deliver orders.

• To send order confirmations and shipping updates.

• To process payments, refunds, cancellations, and returns.

• To respond to customer support requests.

• To verify orders and help prevent fraud or unauthorised transactions.

• To manage customer accounts, where available.

• To improve our website, products, and customer experience.

• To maintain business, transaction, and accounting records.

• To comply with applicable legal and regulatory requirements.

• To send promotional communications where permitted by law and subject to applicable consent or opt-out requirements.

• To administer consultations and related services, where available.

We will use personal information for purposes reasonably connected with our business and as otherwise permitted or required by applicable law.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

• Keep the website functioning correctly.

• Remember preferences and shopping cart information.

• Understand website traffic and performance.

• Improve website usability.

• Support advertising and marketing activities, where enabled.

You can manage cookies through your browser settings and, where available, our website's cookie preferences.

Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or similar tracking technologies.

6. Sharing Your Information

We do not sell your personal information to third parties as a standalone commercial product.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Shopify: To host and operate our online store.

• Payment providers: To process payments and refunds.

• Courier and logistics partners: To deliver orders and provide tracking.

• Technology and analytics providers: To maintain website functionality and analyse performance.

• Customer support and communication providers: To respond to enquiries and send service updates.

• Marketing providers: To support permitted marketing activities.

• Healthcare professionals: Where applicable, to arrange requested consultations or related services.

• Legal and regulatory authorities: Where disclosure is required by law or necessary to protect our lawful rights.

These providers may process information according to their own terms, privacy policies, and applicable contractual or legal obligations.

We seek to limit information sharing to what is reasonably necessary for the relevant purpose.

7. Discreet Packaging and Privacy

We understand that sexual wellness is a personal matter.

Where applicable, Couple Formula uses discreet outer packaging without unnecessarily revealing the nature of the products inside.

Your order information is used to fulfil and deliver your purchase. However, the delivery process may require sharing your name, address, phone number, and shipment details with the relevant courier or logistics partner.

We cannot guarantee how every third-party delivery partner handles its communications or internal records.

8. Data Storage and Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including:

• Processing and managing orders.

• Handling returns, refunds, and disputes.

• Maintaining business and accounting records.

• Meeting applicable legal obligations.

• Preventing fraud and addressing security issues.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, subject to applicable legal requirements.

Retention periods may vary depending on the type of information and the