TERMS OF USE

Last Updated: 9 October 2026

1. About Couple Formula

Couple Formula is a sexual wellness brand focused on helping couples regain sexual confidence through the roots of Ayurveda.

The Couple Formula brand is operated by Healabls Pharmaceutical Pvt Ltd.

We offer wellness products and may also provide access to online consultation services through qualified healthcare professionals, where available.

2. Eligibility to Use Our Website

You must be 18 years or older to purchase products from Couple Formula.

By placing an order, you confirm that:

• You are at least 18 years old.

• The information you provide is accurate.

• You are legally capable of entering into the transaction.

• You are purchasing products for lawful personal use.

3. Wellness Products and Medical Disclaimer

Unless expressly stated otherwise on a product page, Couple Formula products are intended for wellness and personal-care purposes.

Our products are not a substitute for diagnosis, medical treatment, or professional medical advice.

We do not guarantee that a product will diagnose, cure, treat, or prevent any particular disease or medical condition unless such a claim is expressly permitted and stated in accordance with applicable law.

4. Individual Results May Vary

Every body is different.

Your experience with a wellness product may depend on multiple factors, including lifestyle, diet, age, health conditions, medications, stress, sleep, relationship factors, and individual physiology.

Therefore, individual results may vary.

Testimonials, reviews, or experiences shared by other customers should not be interpreted as a guarantee that you will experience the same result.

5. Product Usage and Safety

Please read the product label, ingredients, directions, warnings, and other information before using a product.

Do not exceed the recommended dosage or method of use.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have any concerns about whether a product is appropriate for you, consult a qualified healthcare professional before use.

6. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, prices, and other information displayed on our website are accurate.

However, packaging, colours, labels, and product presentation may occasionally differ from website images.

We reserve the right to correct genuine errors in product information or pricing.

7. Product Availability

Products displayed on our website are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative, delay, or refund.

8. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

Your order is considered accepted once we send you an order confirmation or otherwise confirm the order.

We reserve the right to cancel an order in reasonable circumstances, including:

• Product unavailability.

• Incorrect pricing or product information.

• Payment failure.

• Suspected fraudulent activity.

• Inability to verify delivery details.

• Delivery restrictions.

• Other legitimate operational or legal reasons.

If we cancel a prepaid order, the applicable amount will be refunded.

9. Pricing and Taxes

All prices displayed on the website are in Indian Rupees (INR).

Applicable taxes, shipping charges, COD charges, or other fees, where applicable, will be displayed at checkout.

We reserve the right to change prices at any time. Price changes will not affect an order that has already been successfully confirmed, except where there has been an obvious pricing or technical error.

10. Payments

Payments may be processed through third-party payment providers.

You agree to provide accurate payment and billing information.

Couple Formula does not receive or store your complete card PIN, UPI PIN, or other confidential banking credentials.

11. Discreet Packaging

We understand that sexual wellness is personal.

Where applicable, Couple Formula uses discreet packaging so that the contents of your order are not unnecessarily disclosed during delivery.

However, we cannot control how a courier partner handles or communicates with the recipient during delivery.

12. Website Content and Intellectual Property

All content on our website, including text, images, videos, graphics, logos, product descriptions, educational material, designs, brand elements, and other original materials, belongs to Couple Formula or its respective licensors, unless otherwise stated.

You may not reproduce, copy, distribute, modify, sell, or commercially exploit our content without prior written permission.

13. Educational Content

We may publish educational content about sexual wellness, relationships, Ayurveda, lifestyle, and related topics.

Such content is provided for general educational purposes and should not be treated as personalised medical advice.

Do not make a healthcare decision solely based on a social media post, article, video, advertisement, or other website content.

14. Doctor Consultation Services

Where online consultation services are offered, the consultation is provided by the respective healthcare professional.

Couple Formula does not guarantee a particular medical outcome from any consultation.

The healthcare professional may determine that a particular product, treatment, or approach is not appropriate for you.

You agree to provide accurate and complete information during any consultation.

15. User Reviews and Content

If you submit a review, testimonial, photograph, comment, or other content to Couple Formula, you confirm that:

• You have the right to submit it.

• It does not violate another person's rights.

• It is not unlawful, abusive, or misleading.

• It does not contain malicious software or harmful material.

By submitting content, you grant Couple Formula permission to use, reproduce, display, and publish the content for legitimate business, marketing, and communication purposes, subject to applicable law and our Privacy Policy.

Where required or appropriate, we may anonymise personal information.

16. Prohibited Use

You agree not to use the website to:

• Break any applicable law.

• Commit fraud or misrepresent your identity.

• Attempt to access another person's account.

• Interfere with website security.

• Upload malicious code.

• Scrape or copy website content without permission.

• Abuse our employees, doctors, delivery partners, or support team.

• Submit false refund or damage claims.

• Use our website for any unlawful or harmful purpose.

17. Account Security

If you create an account, you are responsible for keeping your login information secure.

Please notify us if you believe your account has been accessed without your permission.

18. Third-Party Services

Our website may use third-party services, including payment gateways, delivery partners, analytics providers, communication services, and other technology providers.

Their services may be governed by their own terms and privacy policies.

19. Website Availability

We aim to keep our website available and functioning smoothly.

However, we do not guarantee that the website will always be uninterrupted, error-free, or available.

We may temporarily suspend or modify the website for maintenance, upgrades, security, or other legitimate reasons.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Couple Formula will not be responsible for indirect, incidental, or consequential losses arising from your use of the website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded under applicable Indian law.

21. Indemnity

To the extent permitted by law, you agree to indemnify and hold Couple Formula and its officers, employees, partners, and service providers harmless from claims, losses, or expenses arising from your unlawful use of the website, violation of these Terms, or misuse of our products or services.

22. Privacy

Your use of our website is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

23. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on our website with the revised effective date.

Your continued use of the website after an update means that you accept the updated Terms.

24. Governing Law

These Terms shall be governed by the laws applicable in India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the location of the Company's registered office, subject to applicable law.

25. Contact Us

Have a question? We'd rather you ask than guess.

Brand: Couple Formula
Operated By: Healabls Pharmaceutical Pvt Ltd
Email: info@coupleformula.com
WhatsApp: +91 88612 91213

Registered Office:
Healabls Pharmaceutical Pvt Ltd
10 & 11, Koppa Village, Hulimangala Post, Jigani Hobli, Anekal Taluk, Bangalore, Karnataka – 560105, India

Your questions are welcome. Your privacy is respected. And yes, awkward questions are allowed.